A word of Turkish: Mekân, Arabic: Makān (مكان), Persian: Makān (مکان) origin meaning "place" or "space." It refers to a specific location or setting, often used to describe a physical or conceptual area where activities or events occur.

By incorporating the sound and essence of "mekân," the name "Mekhann" signifies a unique place where artisanship and cultural heritage meet.

Our core production principles, the quality of materials used, and the time dedicated to design distinguish Mekhann from all other brands in the high-end textile industry. Our one-of-a-kind products come to life with attention to detail, crafted to be kept for generations. 

Our products are designed in-house in London, where our creatives and collaborators conceptualise and develop each unique piece. Production takes place in Turkey, where we use traditional Suzani embroidery with the chain-stitch technique, following strong sensibilities of craftsmanship.

Our artisans, with whom we have been collaborating for many years across various regions of Turkey and Central Asia, use tambour hooks to create their embroidery.

For further information, please visit our Craftsmanship Page.

Yes, the fabrics we use are entirely handwoven, the threads fully hand-dyed, and the embroidery meticulously handcrafted.

No two pieces are ever truly identical. Additionally, each piece must be started and completed by the same artisan. Otherwise, even if the same tools and techniques are used, the natural variations in individual craftsmanship could lead to subtle differences within a single piece.

Carrying a depth, artistry, and human touch machines can never replicate, hand-embroidered textiles reflect time, dedication, and individuality in every stitch.

The simplest reason Mekhann focuses on this is longevity, creating pieces that add value to the world we live in and become more cherished over time. In textiles, the most enduring way to achieve this is by continuing to apply 2,000-year-old techniques in the modern era.

This varies, but it mainly depends on the complexity of the design and the amount of hand embroidery involved. Considering that the smallest piece we produce is 45x45 cm (18x18 inches), the embroidery work alone takes, on average, 6 to 8 days to complete.

Product lead times vary depending on the nature of the piece, whether it is being produced for the first time or follows a theme artisans have worked on before.Naturally, larger or more intricate designs take significantly longer.

Dedication, precision, and patience. Every piece is created with care, never rushed. With over 15 years of working with the same artisans, the expertise we have built allows us to maintain the highest level of craftsmanship.

Envisioning designs that inspire us and that we believe we can enhance and develop is where it all begins. The actual design process starts once we have confidence in the historical, artistic, and cultural significance of the collection we aim to create.

For further information please visit our Design Page.

Every piece and design we bring to life is always anchored in its historical essence (technique, design and material). What we add is an unexpected touch, traditional motifs reimagined through bold, unconventional colour palettes, seamlessly adapted to both modern and classical interiors.

We endeavour to use the highest quality silk available when producing Mekhann products. The predominant material is mulberry silk, which we use in the ground fabrics for embroidered surfaces and their threads. We source this silk from internationally recognised suppliers who have been practising sustainable and ethical production methods for many years.

We choose natural materials like mulberry silk for their rich textures, durability, and ability to age beautifully. Unlike synthetic fabrics, which can degrade over time, our textiles are selected for both longevity and responsible craftsmanship.

How a textile feels, lasts, and changes over time all comes down to the materials. Silk, when woven with care, holds its strength, softens beautifully, and resists wear. \

Every piece is made to endure, ensuring less need for replacement and more reason to cherish it.

To achieve the colours we use in our weaving and embroidery threads, we produce traditional natural dyes using plants, vegetables, fruit roots, and very high-quality non-industrial sources. The natural dye technique (dating back 2 millennia) is environmentally friendly and free of harmful chemicals.

Natural dyes develop depth over time, creating tones that shift beautifully. Unlike synthetic dyes, which rely on chemical stabilisers, our plant-based pigments are applied using time-honoured methods that minimise environmental impact.

Yes, slight variations in tone are natural in hand-dyed textiles. They are not imperfections but a result of the artisanal dyeing process, making each piece unique.

In limited batches, we produce focusing on thoughtful, intentional creation rather than overproduction.Offcuts are repurposed, and our traditional dyeing process reduces water waste compared to chemical dyeing methods.

Speed doesn’t define craftsmanship. Care, skill, and tradition do. We work with master artisans, time-honoured techniques and thoughtfully chosen materials, ensuring every piece respects both its maker and the world it belongs to.

Yes, our textiles are made from silk and natural fibres, which break down over time without leaving harmful waste. Unlike synthetics that release microplastics, our fabrics contain no synthetic blends, allowing them to decompose more naturally

Because true luxury lasts. Mekhann pieces are made to be treasured, not replaced, embracing a slower, more thoughtful approach that values quality over quantity and minimises waste.

Our collections are available at Mekhann Chelsea on Fulham Road, Mekhann Mayfair at The Royal Arcade, Bond Street and our official online shop.

We only list ready-made products that are available for immediate purchase. Once an item is sold, it is automatically removed from our online inventory.

When viewing a product online, its location is displayed above the description, indicating whether it is available at Mekhann Chelsea or Mekhann Mayfair.

Yes, we offer short-term reservations for committed buyers. To place a hold on a specific piece, simply reach out to us and we will be happy to assist you.

Yes, item transfers between Mekhann Chelsea and Mekhann Mayfair may be possible. Please contact us to check availability and arrange a transfer.

No, each piece is one of a kind. Once sold, an item is not restocked, and even if a similar design is created, it will never be identical to the original.

If you were interested in a specific piece that has sold, please contact us at store@mekhann.co.uk

We do not run seasonal sales or discounts, as each piece is crafted with exceptional care and designed to be timeless. However, Clients in our loyalty programme enjoy exclusive benefits tailored to their continued appreciation of our collections.

Yes, you are welcome to visit our stores without an appointment. However, if you are planning a visit, we recommend checking with us in advance for location availability on that day.

Yes, you can. However, we recommend checking our ready-to-purchase inventory first, as most requests for past collection designs can be fulfilled with available pieces. If you have something specific in mind, we’ll be happy to assist in finding the closest match.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. Secure digital payments via Apple Pay and Google Pay are also available for a seamless checkout experience.

For in-store purchases, we support contactless payments, chip & PIN transactions, and bank transfers upon request. Gift cards and store credits can be redeemed both online and at our physical locations.

For online payments, split payments are not available.

However, in-store, you can split payments across multiple cards.

Yes, we do. For full details on purchasing and using gift cards or store credits, please refer to the Gift Cards & Store Credit section on our Terms & Conditions page.

Yes, VAT is included in UK orders. For international orders, we don’t collect VAT, but any taxes and duties required by your country will be shown at checkout. 

For more details, please refer to our Terms and Conditions policy.

Our shop currency is GBP (£), but if you're visiting from overseas, you will be viewing prices and making payments in your local currency. The final payment will be processed in the currency displayed at checkout based on your location. For more details, please refer to our Terms & Conditions.

As of January 1, 2021, the UK government removed the VAT Retail Export Scheme (VAT RES), which previously allowed international visitors to reclaim VAT on purchases taken home in personal luggage. This scheme is no longer available for purchases made in Great Britain (England, Scotland, and Wales).

If you're shopping in-store but need your purchase shipped internationally, you can place your order online and have it delivered to an overseas address without UK VAT applied. For further details, please contact us using the information on our Contact Page.

A receipt is automatically sent after your purchase as proof of transaction. If you need a formal invoice, please contact us via our contact channels after placing your order.

Yes, all payments are processed through PCI-compliant, encrypted systems, ensuring your data is fully protected.

We partner with Shopify Payments and trusted payment providers, which meet the highest security standards for online transactions. Your payment details are never stored or shared, and every transaction is safeguarded with fraud detection and encryption protocols to prevent unauthorised access.

Orders are processed quickly, so modifications or cancellations may not always be possible. 

Most changes can only be made within 24 hours. Please contact us immediately through our contact channels to check if adjustments can still be made.

For security reasons, we do not accept telephone payments. However, we can send you a secure payment link to complete your purchase safely.

Click & Collect allows you to place an order online and pick it up from one of our stores, offering a convenient alternative to delivery. Full details can be found in our Shipping Policy.

Select Pickup at checkout. You’ll be able to see your order’s pickup location during checkout. Once your order is ready, you’ll receive a confirmation email, and you can collect it from the selected store. Learn more in our Shipping Policy.

Orders can be picked up from:

• Mekhann Chelsea | 84 Fulham Road, London SW3 6HR
• Mekhann Mayfair | 12 The Royal Arcade, 28 Old Bond St, London W1S 4SL

• In-stock items: Ready in 1-2 business days
• Custom orders: Timeline provided at checkout

You’ll receive an email once your order is ready. Full details are available in our Shipping Policy.

Orders must be collected within 7 days of the pickup confirmation. If you need more time, please contact us in advance. Details on collection timeframes can be found in our Shipping Policy.

Yes, but please notify us in advance. The person collecting must bring a copy of the order confirmation email and a valid ID. Learn more about authorising pickups in our Shipping Policy.

Yes, we ship both within the UK and internationally. Shipping options and costs are displayed at checkout. For more details, visit our Shipping Policy.

Estimated delivery times:

• UK Standard: 2-5 business days
• UK Express: 1-2 business days
• Europe & North America: 3-5 business days
• Middle East: 5-7 business days
• Rest of the World: 7-14 business days (Customs may affect timing.)

If your order has not been dispatched yet, we may be able to update the address. Please contact us as soon as possible to check if changes can be made.

Find more information in our Shipping Policy.

Returns are accepted within 14 days of receipt for eligible items. The return request must be initiated within 7 days by contacting us. Full details are available in our Return Policy.

Items must be in their original condition. Unused, unwashed, and with all packaging, tags, and labels intact.

Yes, customised and bespoke order items are non-returnable and non-refundable.

To initiate a return, email us at store@mekhann.co.uk within 7 days of receiving your order. You’ll receive a Return Authorisation Number (RA#) and further instructions.

More details are available in our Return Policy.

Yes, they can, but import duties, taxes, and shipping fees are non-refundable. Since customs inspections may take longer, processing times can vary. If you need guidance, we’re happy to assist.

Visit our Return Policy or reach out to us directly.

Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.

Refunds are processed within 5-7 business days after receiving and inspecting the returned item. During peak times, this may take up to 15 business days.

More details in our Return Policy.

Refunds are issued to the original payment method in GBP (£). For international orders, refunds will be processed in the original currency used at checkout. Customers may also opt for store credit. Learn more in our Return Policy.

Yes, exchanges are available for items of equal or lesser value, subject to availability. If exchanging for a higher-value item, the price difference must be paid before processing.

If your item arrives damaged or defective, please email us at store@mekhann.co.uk within 48 hours of delivery, including:

✔ Photos of the damaged item & packaging
✔ Brief description of the issue

We will arrange a replacement, repair, or refund, and cover return shipping for defective items.

Orders placed between November 15 and December 25 qualify for returns until January 15.