Terms and Conditions

Last updated: December 11, 2024

This site is operated by Double Firat Limited, commercially branded as Mekhann ("MEKHANN," "We," "Our," or "Us"). By using this Site and the services it offers, you are entering into a legal agreement bound by these Terms of Use and Service ("Terms"), along with any supplementary policies, guidelines, or rules that may be posted within the Site. Before engaging in any commercial transactions on www.mekhann.co.uk, we strongly recommend that you scrutinise these Terms meticulously and retain a copy for your subsequent reference.

MEKHANN is a registered trading name under Double Firat Limited, a company registered in England and Wales under registration number 12167458. Our registered address is located at 84 Fulham Road, SW3 6HR, London, United Kingdom. Our registered VAT number is GB 335 4475 94.

For any clarification or feedback pertaining to Mekhann, kindly address your correspondence to store@mekhann.co.uk

Emphasis on Key Policies

We strongly encourage you to carefully review the sections of these Terms that govern our Terms of Purchase and our Privacy Policy, as they outline important details regarding your rights, responsibilities, and the conditions under which we provide our services. These sections are particularly important for understanding the following:

  • How purchases are processed and accepted.
  • Your obligations as a customer, including eligibility and accurate information requirements.
  • How your personal information is handled and protected.

Please take the time to familiarise yourself with these policies to ensure a smooth and secure shopping experience.

Table of Content

1. Customer Account Terms and Conditions

1.1 Registration
1.2 One-Time Login Process
1.3 Account Benefits
1.4 Account Security
1.5 Updating Account Details
1.6 Assistance with Account Access

2. Eligibility to Purchase

2.1 Age and Personal Information Requirements
2.2 Payment Method Validation
2.3 Intended Use of Purchased Products
2.4 Security and Fraud Checks

3. Orders

3.1 How to Place an Order
3.2 Stock Availability
3.3 Transaction Records
3.4 Acceptance of Your Order

4. Pricing

4.1 Displayed Prices in GBP, Local Currency, and VAT Inclusion
4.2 Price Changes Due to Commercial Factors
4.3 Customs and Additional Fees

5. Payment

5.1 Accepted Payment Methods
5.2 Payment Authorisation and Validation
5.3 Security of Payment Transactions

6. Shipping, Returns, and Cancellation Policies

6.1 Shipping Methods and Delivery Timelines
6.2 Returns and Exchange Conditions
6.3 Cancellation Policy for Online Orders

7. Product Warranty and Guarantee Coverage

7.1 What is Covered
7.2 What is Not Covered
7.3 Guarantee of Craftsmanship
7.4 How to Make a Warranty Claim
7.5 Assessment
7.6 Resolution
7.7 Care Instructions
7.8 Additional Notes

8. Force Majeure Clause

8.1 Events Beyond Control
8.2 Impact on Obligations and Termination Rights

9. Pre-Orders and Bespoke Orders Policy

9.1 Pre-Orders
9.2 Bespoke Orders
9.3 General Terms for Pre-Orders and Bespoke Orders

10. Environmental and Ethical Commitments

10.1 Sustainable Materials
10.2 Artisan Support
10.3 Waste Reduction

11. Intellectual Property Rights

11.1 Ownership of Proprietary Content
11.2 Restrictions on Reproduction and Use
11.3 Permissions and Inquiries

12. Content

12.1 Accuracy of Displayed Information
12.2 Opinions of Third Parties
12.3 Site Functionality and Security Recommendations

13. No Commercial Use

14. Your Activity

14.1 Responsibility for User Actions
14.2 Consequences of Prohibited Activities

15. Third-Party Links

15.1 Use of External Hyperlinks
15.2 Responsibility for Third-Party Content

16. Your Rights

16.1 Consumer Rights Under UK Law
16.2 Cancellation and Refund Entitlements

17. Limits of Our Liability

18. Compensation

19. Our Relationship

20. No Waiver

21. Ordering Goods and Services from Us In-Store

21.1 Offer and Acceptance Process
21.2 Reasons for Order Rejection
21.3 Formation of Legally Binding Contracts

22. Website Terms of Use (Limited Licence)

22.1 Prohibited Activities
22.2 Hyperlinking to the Website
22.3 Termination of Licence

Changes to Terms and Conditions

We retain the authority to revise these Terms at any juncture, at our sole discretion. It is incumbent upon you to revisit these Terms on a regular basis to remain apprised of any changes. Your continued patronage of the Site subsequent to any modifications herein constitutes your unconditional assent to such amendments. Should you dissent from any modifications made to these Terms, you are obligated to cease all activities on this Site forthwith.

Any changes effected will not be retroactive in nature and will not apply to transactions consummated prior to the modifications, except where such amendments are necessitated by legal imperatives.

1. Customer Account Terms and Conditions

1.1 Registration

To access certain features on www.mekhann.co.uk, including streamlined checkout and order tracking, you must create an account or use our one-time login feature. By registering or using this feature, you agree to provide accurate and up-to-date information. Mekhann processes personal data in accordance with the UK GDPR and Data Protection Act 2018. Customer details are securely stored and will not be shared with third parties without consent, except where legally required.

1.2 One-Time Login Process:

Our site supports a secure one-time login functionality, allowing you to access your account without requiring a password. Here's how it works:

  • When signing in, you’ll receive a unique login link sent to your registered email address.
  • Clicking the link will grant you access to your account for a single session.
  • This feature enhances security by removing the need for password storage and ensures direct access via verified email.

Key Points About the One-Time Login Process:

  • Ensure your email address is correct and accessible, as this is required to use the feature.
  • For your security, never share your unique login link with others.

1.3 Account Benefits

By registering an account or using the one-time login feature, you can:

  • Monitor your orders and view your order history.
  • Store your shipping address and payment details for faster checkout.
  • Manage your account settings and email preferences.

1.4 Account Security

Mekhann reserves the right to temporarily suspend or permanently terminate any customer account in cases of suspected fraudulent activity, misuse, or violation of these Terms. We will notify the customer of any such action unless legally restricted from doing so.

1.5 Updating Account Details

It is your responsibility to ensure that your account details, including your email address, are accurate and up-to-date. Changes can be made in your account settings or by contacting our Customer Advisors at store@mekhann.co.uk

1.6 Assistance with Account Access

If you encounter any issues accessing your account, whether through the traditional login or the one-time login feature, please contact our Customer Advisors for support.

2. Eligibility to Purchase

2.1 Age and Personal Information Requirements

To make purchases on the Mekhann website, you must provide accurate personal details, including your full name, phone number, email address, and other required information as indicated during checkout. Additionally, you must be at least 18 years old to place an order.

2.2 Payment Method Validation

You must provide valid payment details during checkout. By doing so, you confirm that the billing information provided corresponds to you and is accurate.

2.3 Intended Use of Purchased Products

Products purchased from Mekhann are intended for personal use or as gifts and must not be re-sold or used for any commercial purposes or financial gain without prior authorisation. Mekhann reserves the right to limit the quantity of items shipped to a single customer or address.

2.4 Security and Fraud Checks

If unusual activity or suspected fraud is detected, Mekhann reserves the right to cancel orders, refuse service, or block accounts. Customers will be informed when possible unless prohibited by law.

3. Orders

3.1 How to Place an Order

To place an order on www.mekhann.co.uk, simply add your desired items to your shopping bag, provide your billing and shipping details, select your preferred delivery option, and choose a payment method to complete your purchase.

3.2 Stock Availability

Items in Stock and Ready for Dispatch

Mekhann will notify customers within 24 hours if an item becomes unavailable after purchase. Customers will have the option of a full refund or selecting an alternative product

3.3 Transaction Records

Retention of Transaction Records for One Year

Mekhann maintains a record of all transactions for a minimum duration of one year.

3.4 Acceptance of Your Order

An order confirmation email acknowledges receipt of your request but does not constitute acceptance. Orders are only accepted once a dispatch confirmation email is sent, at which point a legally binding contract is formed.

3.4.1 Order Confirmation Process

After finalising your selection and placing your order, you will receive an email summarising the details of your order. Please note that this email is a confirmation of receipt and does not constitute acceptance of your order.

3.4.2 Conditions for Order Rejection

Mekhann reserves the right to decline your order for various reasons, which may include but are not limited to:

  • Payment authorisation failure.
  • Shipping restrictions on a particular item.
  • Stock unavailability.
  • Failure to meet our quality control standards.
  • Suspicion of fraud or misuse.

Your order will only be accepted when you receive an email confirming that the items have been dispatched.

4. Pricing

4.1 Displayed Prices in GBP, Local Currency, and VAT Inclusion

Prices displayed on the Site are tailored to your location using geolocation technology to provide a convenient shopping experience:

  • Customers in the UK: Prices are displayed in GBP and include VAT at the applicable rate.
  • International customers: Prices are displayed in your local currency (based on geolocation) and exclude VAT, reflecting a VAT-zero-rated price.

At checkout, the final pricing is determined based on the shipping destination:

  • If the shipping destination is within the UK, the price displayed and charged will include VAT, regardless of the browsing location.
  • If the shipping destination is outside the UK, the final price will exclude VAT.
  • Mekhann reserves the right to correct pricing errors or inaccuracies. If a pricing mistake is identified after an order is placed, we will inform you immediately and provide the option to proceed at the correct price or cancel with a full refund.

4.2 Price Changes Due to Commercial Factors

Prices may be adjusted based on market conditions, supplier costs, or exchange rate fluctuations. If a pricing error is identified post-purchase, Mekhann will notify the customer and offer a refund or the option to proceed at the corrected price

4.3 Customs and Additional Fees

4.3.1 Import Duties and Taxes for International Orders

Customers are responsible for paying any applicable import duties, VAT, or customs fees required by their country of delivery. If these fees are not paid, the package may be returned to Mekhann or disposed of by the courier. Orders refused due to unpaid duties are non-refundable, and any return shipping costs will be deducted from store credit (if applicable).

For further details, please check our Shipping Policy

4.3.2 Currency Exchange Rate Implications

Should your credit/debit card not be denominated in British Pounds Sterling (GBP), be advised that the final billed amount may fluctuate due to exchange rate variances. The prevailing exchange rate and any corresponding foreign transaction fees are set by your card issuer at the moment the transaction is finalised. By proceeding with your transaction on this Site, you expressly acknowledge and consent to bear any additional costs that may arise.

5. Payment

5.1 Accepted Payment Methods

Payment for purchases on www.mekhann.co.uk can be made using the following methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Maestro, JCB, and Discover.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
  • Alternative Payment Methods: PayPal.

5.2 Payment Authorisation and Validation

By completing a payment, you confirm that the payment method being used belongs to you or that you have explicit authorisation from the owner to use it. All payment methods are subject to validation checks and authorisation by the respective providers. If your payment is declined or not authorised, Mekhann is not liable for any delay or non-delivery resulting from such issues.

5.3 Security of Payment Transactions

We take every precaution to ensure that our Site is secure. Shopify Payments processes all transactions using advanced encryption technology and a secure host environment to safeguard your payment information. Digital wallet payments, such as Apple Pay and Google Pay, are processed with additional security measures, ensuring a seamless and secure checkout experience.

To further protect your information, Mekhann uses Secure Socket Layer (SSL) technology for all transactions. Additionally, if you use Shop Pay, your payment and shipping details will be securely saved for faster checkout on future orders.

While we take reasonable care to secure the details of your order and payment, we cannot be held responsible for any losses resulting from unauthorised access to your data unless caused by negligence on our part. All transactions on our site are processed through PCI-DSS compliant payment gateways, ensuring the highest level of security for your data.

5.4 Payment Security & Fraud Prevention 

For security purposes, Mekhann reserves the right to conduct additional verification checks on high-value orders. Customers may be required to provide additional identification or proof of payment before their order is processed. If suspicious or fraudulent activity is detected, we reserve the right to cancel the order and refund the original payment method.

6. Shipping, Returns, and Cancellation Policies

6.1 Shipping Methods and Delivery Timelines

If an order is lost or damaged in transit, Mekhann will work with the courier to investigate. If the claim is approved, a replacement or refund will be issued. Customers must report any damage within 48 hours of delivery to qualify for a refund or replacement. Claims reported after this period may not be eligible.

For comprehensive details about our shipping methods, delivery timelines, and applicable fees, please visit our Shipping Policy.

6.2 Returns and Exchange Conditions

Returns and exchanges are accepted under specific conditions to ensure customer satisfaction. Items must be returned unused, unwashed, and in original condition within 14 days of receipt. Customised, bespoke, or final-sale items are non-returnable.

For full details, visit our Returns & Refunds Policy.

6.3 Cancellation Policy for Online Orders

We strive to dispatch most online orders within 24 hours. If you wish to cancel your order, please contact us as soon as possible. If the cancellation request is received before the order is shipped, you will receive a full refund. Refunds for cancellations will be processed within 5-7 business days.

Email: store@mekhann.co.uk

If your order has already been shipped, our standard returns policy will apply. For more details, please visit our Return Policy

7. Product Warranty and Guarantee Coverage

7.1 What is Covered

Our warranty covers:

  • Material defects, such as fabric flaws or structural integrity issues.
  • Damage sustained during transit (must be reported within 48 hours of receipt).

7.2 What is Not Covered

Our warranty does not cover:

  • Normal wear and tear, including fading or minor fabric pilling.
  • Damage caused by misuse, accidents, or failure to follow care instructions.
  • Unauthorised modifications, repairs, or alterations.
  • Variations in texture, color, or minor imperfections inherent in handcrafted items, as these reflect the artisanal nature of our products.

7.3 Guarantee of Craftsmanship

We guarantee that every Mekhann product is meticulously handcrafted using the finest materials and traditional techniques. Each item undergoes stringent quality checks to ensure it meets our luxury standards before leaving our facilities.

7.4 How to Make a Warranty Claim

To submit a warranty claim, please email our Customer Advisors at store@mekhann.co.uk with the subject line "Warranty Claim." Include the following details:

  • Order number.
  • Product details.
  • Description of the issue.
  • Clear photographs of the defect or damage.

7.5 Assessment

Our team will review your claim within 5 business days to determine eligibility under the warranty.

7.6 Resolution

Approved warranty claims will be assessed for repair first. If a repair is not possible, a replacement of the same or similar product will be offered. If neither is available, a refund will be issued.

7.7 Care Instructions

To maintain your product’s beauty and longevity, please adhere to the care instructions provided with each item. Proper care ensures your product remains a cherished part of your home for years to come. For more information, visit our FAQ page.

7.8 Additional Notes

This warranty applies only to the original purchaser of the product and is non-transferable. Mekhann reserves the right to deny warranty claims that do not meet the criteria outlined above.

8. Force Majeure Clause

8.1 Events Beyond Control

Mekhann shall not be held responsible for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control. Such events include, but are not limited to:

  • Natural disasters (e.g., floods, earthquakes, storms).
  • Fire or explosions.
  • War, acts of terrorism, or civil unrest.
  • Strikes, labor disputes, or industrial actions.
  • Government actions, regulations, or restrictions.
  • Pandemics, epidemics, or other public health emergencies.
  • Failure of transportation, power, or telecommunication networks.

8.2 Impact on Obligations and Termination Rights

If a force majeure event prevents us from fulfilling our obligations for a prolonged period, either party may terminate the affected order. Customers will receive a full refund for any goods paid for but not delivered. Mekhann will make all reasonable efforts to resume operations and minimise disruption.

9. Pre-Orders and Bespoke Orders Policy

9.1 Pre-Orders

Definition and Benefits

Pre-orders allow you to secure items before they are officially available. This ensures your reservation in our production schedule and guarantees you will receive the product when it becomes available.

Payment and Cancellation Policies

Full payment is required at the time of placing a pre-order to secure your item. Pre-orders may be canceled within 48 hours of purchase for a full refund. After this period, cancellations are not permitted as production scheduling begins.

Delivery Timelines

Estimated production and delivery timelines will be communicated at the time of purchase. Please note that delivery timelines are subject to change. We will notify you promptly of any adjustments.

9.2 Bespoke Orders

Definition and Customisation Options

Due to the personalised nature of bespoke items, they are non-returnable and non-refundable unless they arrive damaged or defective. Customers are advised to review all design details carefully before approving bespoke orders.

Payment and Design Approval

A non-refundable deposit of 50% is required to commence production. The remaining balance must be paid upon completion, prior to dispatch. Final designs will be shared for your approval before production begins. Changes requested after approval may incur additional costs and delays.

Production Timelines and Cancellation Policies

Estimated production times will be communicated during the consultation process. These timelines may vary based on design complexity and material availability. Once production has commenced, bespoke orders cannot be canceled, and the deposit will not be refunded.

Returns and Refund Exclusions

Due to the personalised nature of bespoke items, they are non-returnable and non-refundable unless they arrive damaged or defective.

9.3 General Terms for Pre-Orders and Bespoke Orders

  • Any delays caused by unforeseen circumstances, such as supply chain issues or force majeure events, will be communicated promptly.
  • Custom and pre-order items are subject to the same warranty coverage as our standard products, ensuring quality and craftsmanship.

For further assistance or to begin your bespoke or pre-order journey, please contact us at store@mekhann.co.uk

10. Environmental and Ethical Commitments

10.1 Sustainable Materials

We are committed to using eco-friendly and responsibly sourced materials in every product we create. This ensures the longevity and quality of our pieces while minimising environmental impact.

10.2 Artisan Support

Mekhann works closely with skilled artisans, promoting fair wages, safe working conditions, and the preservation of traditional craftsmanship. By supporting these artisans, we help sustain cultural heritage and ensure ethical practices in our production processes.

10.3 Waste Reduction

Our production processes are designed to minimise waste. We continuously explore innovative ways to repurpose or recycle materials, reducing our environmental footprint and contributing to a more sustainable future.

For more information, please visit our Sustainability page.

11. Intellectual Property Rights

11.1 Ownership of Proprietary Content

All content on the Mekhann website, including but not limited to designs, images, trademarks, and text, is the exclusive property of Mekhann or its licensors. These materials are protected under national intellectual property laws and international treaty provisions.

11.2 Restrictions on Reproduction and Use

Any unauthorised reproduction, redistribution, or modification of Mekhann’s intellectual property, including but not limited to images, text, or designs, may result in legal action. Mekhann actively monitors and enforces its intellectual property rights.

11.3 Permissions and Inquiries

For inquiries about intellectual property rights or to request permission to use Mekhann’s content, please contact us at store@mekhann.co.uk

12. Content

12.1 Accuracy of Displayed Information

Mekhann strives to ensure that all product descriptions, prices, and availability details are accurate. However, we reserve the right to correct any errors or inaccuracies at any time without prior notice. If an error affects an order, customers will be contacted with options for correction or cancellation.

12.2 Opinions of Third Parties

The personal opinions expressed by designers, makers, or any third parties associated with Mekhann are their own and do not necessarily reflect the views of Mekhann. We accept no responsibility for any such views expressed in any media.

12.3 Site Functionality and Security Recommendations

While we aim to ensure the Site functions without issues, we do not warrant that the Site, its content, or the server hosting it is free from viruses or other harmful components. For your safety, we recommend all users have up-to-date antivirus software installed.

13. No Commercial Use

Restrictions on Commercial Exploitation of Site Content

Mekhann’s website and content are intended for personal, non-commercial use only. Any attempt to exploit Mekhann’s products, branding, or digital assets for commercial gain without prior written consent is strictly prohibited and may lead to legal consequences.

14. Your Activity

14.1 Responsibility for User Actions

By using this Site, you agree to take full responsibility for your interactions, transactions, and any content you submit. You must ensure that all information you provide is accurate, lawful, and does not infringe upon the rights of Mekhann or any third parties. You also agree not to use this Site in any way that could harm its operation, security, or reputation.

14.2 Consequences of Prohibited Activities

Mekhann reserves the right to take appropriate action if it determines that you have engaged in prohibited activities, violated these Terms, or acted in a manner that disrupts or harms other users. These actions may include, but are not limited to:

  • Temporarily or permanently restricting access to the Site.
  • Cancelling pending orders or transactions.
  • Suspending or terminating your account without notice.
  • Refusing future transactions or service requests.
  • Taking legal action where necessary.

14.3 Prohibited Activities

Prohibited activities include, but are not limited to:

  • Engaging in fraudulent chargebacks or payment disputes.
  • Misusing store credits, gift cards, or refund policies.
  • Reselling, transferring, or duplicating gift cards or store credits without authorisation.
  • Submitting false warranty claims or return requests.
  • Posting misleading, defamatory, or offensive reviews.
  • Attempting to hack, manipulate, or gain unauthorised access to the Site or its data.
  • Using Mekhann’s trademarks, images, or content without written consent.
  • Engaging in any behaviour that disrupts the luxury shopping experience for other customers.

15. Third-Party Links

15.1 Use of External Hyperlinks

This Site may contain hyperlinks to third-party websites or services, including advertisers. These links are provided for your convenience and do not constitute an endorsement by Mekhann.

15.2 Responsibility for Third-Party Content

Mekhann has not reviewed all linked websites and is not responsible for the content, security, accuracy, or availability of external sites. We do not accept liability for any issues arising from third-party content, services, or privacy practices.

Mekhann shall not be held responsible for any loss, damage, or offence resulting from the use of third-party websites, to the extent permitted by law.

16. Your Rights

16.1 Consumer Rights Under UK Law

As a consumer, you are entitled to statutory rights under The Consumer Rights Act 2015 and other UK consumer protection laws. These include:

  • The right to receive products of satisfactory quality, fit for purpose, and matching the description provided.
  • The right to repair, replacement, or refund for defective goods.

16.2 Cancellation and Refund Entitlements

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your product for a full refund, even if the item is not defective.

Refunds for cancelled orders will be processed within 7-10 business days from the date of confirmation, depending on the original payment method used.

For more details, including how to exercise these rights, please visit our Return Policy

17. Limits of Our Liability

Mekhann accepts liability for:

  • Mekhann is responsible for any injury or harm caused by our negligence or that of our employees or agents, to the extent required by UK law.
  • Losses directly caused by a breach of our Terms, as long as such losses were reasonably foreseeable.

However, Mekhann is not responsible for:

  • Indirect or consequential losses, such as lost business opportunities, revenue, or profits.
  • Losses caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, or supply chain disruptions.

Mekhann’s liability is governed by UK consumer law, and we will comply with all statutory protections applicable to our customers.

18. Compensation

You agree to compensate and hold Mekhann harmless against any claims, damages, or losses that arise from:

  • Your breach of these Terms of Service.
  • Misuse of our website or services.
  • Unauthorised access to your account or activities carried out using your account.

Mekhann reserves the right to seek reimbursement for costs incurred due to fraudulent transactions or policy violations.

18.1 Legal Dispute Resolution

If a dispute arises between you and Mekhann, we strongly encourage you to contact us first to seek a resolution. If an agreement cannot be reached through direct communication, disputes will first be attempted to be resolved via mediation. If mediation fails, disputes will be settled under UK law through arbitration, rather than court litigation, unless required by consumer rights law.

18.2 Account Restrictions for Policy Abuse

Mekhann actively monitors account activity to prevent policy abuse. Customers engaging in excessive returns, fraudulent chargebacks, or policy violations may have their account flagged, restricted, or permanently banned from future purchases.

Mekhann reserves the right to refuse service to any individual or account suspected of abusing store policies.

19. Our Relationship

No Joint Venture, Partnership, or Agency Relationship

Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and Mekhann.

  • You must not hold yourself out as a representative, agent, or employee of Mekhann.
  • Mekhann is not liable for any representations, actions, or omissions made by you.

20. No Waiver

Retention of Enforcement Rights Despite Inaction

If Mekhann does not enforce any part of these Terms immediately, this does not constitute a waiver of our rights.

Mekhann reserves the right to enforce its rights and remedies at any time, should a breach occur.

21. Ordering Goods and Services from Us In-Store

21.1 Offer and Acceptance Process

When you place an order in-store, you are making an offer to purchase the selected goods or services.

We will acknowledge your order by providing a printed receipt or email confirmation. However, this acknowledgment does not constitute acceptance of your order.

21.2 Reasons for Order Rejection

Mekhann reserves the right to reject in-store orders for reasons including, but not limited to:

  • Unavailability of goods or services.
  • Payment authorisation issues.
  • Pricing or product description errors.
  • Requests exceeding purchase limits set by Mekhann, which may be based on item availability, stock levels, or intended personal use rather than bulk resale.

21.3 Formation of Legally Binding Contracts

A legally binding contract is formed once we:

  • Accept your order by issuing a printed receipt or email confirmation.
  • Begin providing services or preparing goods for collection/delivery.

If you have any questions or concerns about the ordering process, please contact us at store@mekhann.co.uk or speak with a team member in-store.

22. Website Terms of Use (Limited Licence)

22.1 Prohibited Activities

By using our website, you agree to a limited, revocable, non-exclusive licence for personal use only. You may not:

  • Modify, download, or distribute any content (except for caching or normal website interaction).
  • Use our content for commercial purposes without prior written consent.
  • Employ bots, crawlers, or automated tools to extract data or overload Mekhann’s infrastructure.

Mekhann reserves the right to block access or take legal action against unauthorised use.

22.2 Hyperlinking to the Website

You may create a hyperlink to Mekhann’s homepage for personal, non-commercial purposes, provided you adhere to the following conditions:

  • Do not misrepresent your relationship with Mekhann.
  • Do not portray Mekhann, its products, or services in a false, misleading, or derogatory manner.
  • Do not use Mekhann’s trademarks without prior written consent.
  • Do not link to any page other than the homepage without written approval.

Mekhann reserves the right to request the removal of any link to its website at its sole discretion. Upon receiving such a request, you must immediately remove the link.

22.3 Termination of Licence

Any unauthorised use of the website or its content automatically terminates the limited licence granted herein. Mekhann reserves the right to pursue legal remedies for violations of these terms.

FAQ on Terms and Conditions

To keep the Terms and Conditions concise, we do not include detailed FAQs in this document. For answers to common questions regarding account registration, order processing, payment methods, returns, and more, please visit the FAQ page on our website.

Our FAQ offers clear and comprehensive guidance to ensure you have all the information needed for a seamless shopping experience.

Contact Us

We prioritise exceptional customer service. If you have questions, require assistance, or need support with your order, we are here to help through the following channels:

Live Chat

Visit www.mekhann.co.uk to live chat with our customer care team in real-time. Available during business hours for quick assistance with any inquiries.

Email Support

Reach out to us at store@mekhann.co.uk for detailed support. We aim to respond within 24 hours.

Phone Support

Call us at +44 020 7584 9490 during the following hours:

Monday-Saturday: 9 AM - 6 PM
Sunday: 12 PM - 5 PM